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Twitter is Misbehaving and I Blame Joyent! (Or, Hosting Providers as Venture Capitalists)

Wed, 14 Mar 2007 20:25:00 -0400

Dave Young from Joyent recently blogged about Twitter's use of Joyent Accelerators. Accelerators are Solaris Containers on Sun Fire X4100s with Sun Fire X4500s (also known as "Thumpers") for storage. Joyent promises on-demand, no-leash computing and offers virtual servers for as little as $45/month (includes 256 MB RAM, 5 GB storage, 15 GB bandwidth). It sounds pretty cool - and check out the video of Dave and Jason on Sun's website!

The problem is, after reading Dave's post, I think of him every time Twitter is down. Which, as many of his readers pointed out, happens often. Dave says us complainers are missing the point. Twitter is growing like crazy! It serves 4,000+ requests per second! That's a lot - and Joyent helped get them there! Unfortunately (or fortunately?), Twitter users' demand seems to exceed its already-substantial capacity.

If I were Dave, I'd move Twitter to as many XXL Accelerator Sparcs as it takes. Having come a long way just doesn't make good enough PR fodder when you've got John Edwards live blogging from the campaign trail ("About to make remarks at the Int'l Assoc. of Firefighters. Then remarks at the Boilermakers conference.").

A few months ago, I was telling Steve Kahan over at The Planet that he ought to turn a couple of his sales reps into venture capitalists, of sorts. These folks would scan the customer database for major brand names as well as up and coming influencers. They'd proactively monitor these VIPs' infrastructure and offer free scalability advice and migration assistance. They'd set up an invitation-only beta program and strong arm Dell into providing test units of its latest gear. They'd research these customers' industries and make introductions if they come across people in similar markets...

More recently, RedMonk analyst James Governor suggested something much more radical. Forget that beta program; how about long-term loans for future movers and shakers? And instead of my idea of creating case studies out of The Planet's great working relationships with today's news-makers, take a great leap forward to the open source hardware business model. Put your tools in the hands of tomorrow's innovators. You need to do this quickly, because you're competing with Jeff Barr. In Joyent's case, I have no doubt that last part is true...

PS - It just occurred to me that SoftLayer, in particular, might have much to gain from being a patron to soon-to-be influencers. Softlayer announced a private meet me room a few weeks ago, where developers of different SoftLayer-hosted applications can interconnect without incurring bandwidth charges. So if someone's created a community that many others are eager to extend and/or leverage, wouldn't it be worthwhile for SoftLayer to make itself that community's home base?

PPS - Hosted Solutions, too! It's cool that they're spearheading the Carolina SaaS User Group, but I think what would really enhance their appeal is if they hosted the most-mash-upped apps.

IMG_0827

Mon, 21 Apr 2008 06:59:30 -0800

theWHIR.com posted a photo:

Mr. Beavers began his career at Yahoo! Web Hosting and was most recently employed by HostGator Web Hosting. Rodney Giles, Co-founder and Chief Executive Officer at Eleven2 noted, ”Cory’s focus will be on increasing the level of support our customers experience here at Eleven2. With Cory’s previous experience at Yahoo! Web Hosting and HostGator Web Hosting, he brings the experience, knowledge, and dedication needed to take our customer support to the next level.”

Hostican web hosting is the very few hosting provider that perfectly met the above criteria. The best part is that the hostican server uptime is very good, even for a shared hosting server. Once you have your forum setup, regardless its a phpbb2 forum, smf forum, or vbulletin forum, you can place it at the hostican shared hosting as its forum script supported.

Terremark Acquires Data Return

Sun, 03 Jun 2007 04:29:32 +0000
News:Plans to maintain Data Return’s offices and Network Operations Center in Dallas, Texas.Read full story

Visitor Center Museum

Thu, 17 Apr 2008 23:47:27 -0800

theWHIR.com posted a photo:

A broader view from inside the museum area. There are, as you can see, quite a few computers.

Virtual Private Servers Or VPS, A BIG Solution To Small Space

Mon, 10 Mar 2008 14:17:51 +0000
You have located a company that does affordable web hosting, but you want to have the freedom on your site to run whatever scripts you need and make sure that you can access the need server files. Most web hosting packages for small businesses or personal web site space do not offer this. Fortunately, ...]

Today`s suggestion:



I've been with hostgator since around August of 2004. I signed up with a
reseller account to use as hosting for both myself and clients. My problems
began about a year ago with them, sometime in February or March of 2005 when one
of my sites was getting too much traffic. Now, I'm no fool. I understand that
shared hosting oversells and anyone who uses too many resources, even if still
within their quota, gets kicked off. What really shocked me, though, was no
warning. Not even emailing me after they had done it. Nothing, nada. I found out
by a member of the site that was suspended, someone I didn't even know, tracking
down my phone number and calling me.



I went to a dedicated server after that, but I kept my hostgator account for the
sites that were already hosted on it - about three client sites, as well as this
site right here.



Two days ago I come to post a blog and hmm, I get the suspended page. That's
weird. I check my email - no notices there. I log into their billing system -
nope, account not past due. What the heck? So I go to their online support chat
and ask them what's going on. I'm informed that I haven't paid my invoice. What
invoice? I have no invoice. I check my bank and I see that I in fact have not
paid them since January. But man, I could've swore I put it on automatic pay.
And hey, if there's no invoice, how can I pay anyway?! Isn't this a problem on
their end? They tell me I need to email sales.



Okay... so I email sales. 12 hours later, they email me back and inform me I
have an invoice, charging me all the way back to October. Uhhh? I KNOW I paid in
January, I have it in my bank statement. I check their billing system, and they
don't even have a backlog of that payment. Something really funky is going on
now. Their system is screwed up, but no matter who I talk to (and oh, I've
talked to everyone) nobody seems to know what's going on. Sales doesn't talk to
support, online support doesn't talk to phone support, so who the hell knows.



Strangely enough, while on the phone with a support guy who informed me I just
need to pay the invoice and then dispute it afterwards, I received an email from
a different support person that my account had been reactivated, and thank you
for the payment. Whaaat? Uh, whatever. At this point I'm just going to take what
I can get and run. Now I at least have backups of all my sites and am moving
them.



It's just astounding how bad a service this has been. I even posted on their
forums about it, in their "Customer Review" section, and it gets MOVED to
another section because I can't post a bad customer review simply because I
haven't paid. HELLO. I WANT TO PAY, JUST NOT MORE THAN I OWE. I NEED AN INVOICE.



Other problems I've had? Well, let's see. About a week ago my sites reverted
back a day and I could get no explanation on why. I had JUST looked at my access
logs the day before, happy about a new site that was already getting hits, and
the next day - logs are back to a day before. Weird. I contact online support
(bad idea, since it's always horrible support) and they have no idea. I guess I
imagined things?



UPDATE 4-20-07: Well, they finally just simply decided to take their bogus bonus
from my credit card that was filed with them, despite the fact that it's
incorrect, I didn't approve of the payment, or anything else. I've never seen
such bad service, support in my life. I can't even be bothered to dispute it
it's just so amazingly horrible.



UPDATE 10-18-07: I'm still with them, why? I don't know - so lazy when it comes
to my own websites. Anyway, so a couple days ago I notice my "main" reseller
account, the site is completely missing. Email is no longer working. I log into
Cpanel to see that it appears my whole site has disappeared. Cute!



Click Here to go to hostican website.


We had started out on this mission of information on web hosting service reviews with lots of optimism. And we have also ended it in the same manner.
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